Privacy

Last updated 11 October 2026

This notice explains what information TradieOS holds, why, who helps us handle it, how long we keep it and what you can ask us to do. It covers the TradieOS app, the website at tradieos.co.uk, and the customer pages businesses send their customers.

Who we are

TradieOS is made by SucSaaS Studios Ltd, a company registered in England and Wales (company number 17235055). Contact us about anything on this page at alex@tradieos.co.uk.

Two roles

We're the controller for information about the people who use TradieOS: business owners, their staff, and accountants they invite. We decide how that information is used, as set out here.

We're a processor for information a business puts in about its own customers: names, phone numbers, emails, addresses, jobs, quotes, invoices, photos and certificates. The business is the controller of that information. We only use it on their instructions, to run TradieOS for them, under the data processing terms in our terms. If you're a customer of a business that uses TradieOS, that business's own privacy notice applies, and they're the best people to ask first.

What we collect

• Account details: your name, email, phone, job title, and the business you belong to and your role in it.
• Business details: business name, address, phone, VAT and company numbers, bank details shown on invoices, logo and brand colours.
• Work records: customers, sites, jobs, visits, notes, team messages, photos, checklists, certificates, quotes, invoices, payments, timesheets and time off.
• Billing: your plan, seats and text usage. Card details are taken and held by Stripe, never by us.
• Messages sent: a log of the reminders, texts and emails sent to customers (who to, when, and whether they arrived).
• Location: only while you're on your way to a customer after tapping On my way, and deleted when you arrive (see Location below).
• Technical information: sign-in records, the device type and app version, and error logs, kept to make the service work and keep it secure.

Location

TradieOS only uses your location for one thing: the live "on my way" tracker.

• When: only after you tap On my way for a visit, and only if you've allowed location on your phone. It's never collected at any other time.
• What the customer sees: your first name, your position on a map and your arrival time, on a private link sent to that customer for that visit. Like a taxi app, it carries on while your screen is off or you're using your sat nav; your phone shows when location is being used.
• When it stops: as soon as you mark yourself as arrived, undo On my way, the visit is cancelled, or after 3 hours, whichever comes first.
• What we keep: only your latest position while you're on the way. It's deleted the moment you stop travelling. We don't keep a history of where you've been, and other people in your business can't see it in TradieOS.
• Your choice: you can say no to location, or turn it off in your phone's settings, and still use On my way. The customer then just gets the arrival time.

The tracker page shows the map using OpenStreetMap, and may look up the customer's postcode with postcodes.io to place their house on the map. Addresses you type are looked up against Ordnance Survey's address data. Photos you add may include location details stored by your phone's camera; you can turn that off in your camera settings.

For staff: the business you work for decides whether to use On my way, and is responsible for telling you about it. Our legal basis for handling it on their behalf is their contract with us; the business's own basis is usually its legitimate interest in letting customers know when someone will arrive.

Why we use it, and our legal basis

• To provide TradieOS (accounts, syncing your team's phones, sending documents and reminders, taking payments): this is needed to perform our contract with your business.
• To bill you and keep financial records: contract, and legal obligation for accounting records.
• To keep TradieOS secure, prevent misuse and fix problems: our legitimate interest in running a safe, reliable service.
• To email you about your account (trial ending, payment problems, important changes): contract and legitimate interest. We'll only send marketing if you've agreed, and every marketing email has an unsubscribe link.

We don't sell personal information, we don't use it for advertising, and we don't make automated decisions about anyone that have legal or similarly significant effects.

Who helps us run it

These companies process information for us, each only what it needs for its part, under contracts that protect it:

• Supabase: database, sign-in and file storage, hosted in London (UK).
• PowerSync: keeping phones in sync, including offline.
• Stripe: subscription billing, and card payments paid straight into each business's own Stripe account.
• Twilio: delivering text messages.
• Resend: delivering emails.
• Expo: hosting the customer pages.
• Vercel: hosting this website.
• Ordnance Survey: address lookup from postcodes.
• OpenStreetMap and postcodes.io: the map on a customer's live tracker page (their browser loads the map from OpenStreetMap).
• Google and Apple: only if you choose to sign in with them.

We may also share information if the law requires it, to protect people's safety, or with a buyer if the business is ever sold (who would have to keep to this notice).

Transfers outside the UK

Our main database is in the UK. Some of the providers above are based in, or use servers in, the EU or the United States. Where information leaves the UK we rely on UK adequacy regulations, the UK Extension to the EU-US Data Privacy Framework, or the ICO's International Data Transfer Agreement or Addendum, as appropriate.

How long we keep it

• While your account is open, we keep your business's information so you can use it.
• If a free trial ends without a plan, or a plan stops, we keep everything for 90 days so you can come back or export it. We email the account holder before it's deleted, then delete it for good.
• Our own records of what we billed you are kept for six years, as UK accounting law requires.
• Message delivery logs are kept for as long as the record they relate to.
• Backups roll over and are fully cleared within 30 days of deletion.

Businesses are responsible for keeping their own records (such as invoices and gas safety records) for as long as the law expects them to, so export them before closing an account.

Cookies and storage

This website doesn't use cookies, analytics or tracking. The app and customer pages store only what's needed to work: keeping you signed in, your settings, and your work saved on the device so it works with no signal. These are strictly necessary, so there's no cookie banner. If we ever add analytics, we'll ask first.

Keeping it safe

Information is encrypted in transit and at rest. Each business can only see its own data, enforced in the database itself, and staff only see what their role allows. Customer page links are long, hard-to-guess addresses; anyone with a link can see that one document, so treat them like an emailed PDF. If something ever goes wrong, we'll tell affected businesses and the ICO when the law requires.

Your rights

Under UK data protection law you can ask us to:

• give you a copy of the information we hold about you;
• correct anything that's wrong;
• delete it, or restrict how we use it;
• give it to you, or another provider, in a common format;
• stop using it where we rely on legitimate interests, or for marketing.

Email alex@tradieos.co.uk. We'll reply within one month and it's free. If you're a customer of a business that uses TradieOS, ask that business first; we'll help them answer you.

Complaints

If you're unhappy with how we've handled your information, please tell us first and we'll try to put it right. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint, or call 0303 123 1113.

Children

TradieOS is for businesses and isn't meant for anyone under 16.

Changes

If we change this notice in a way that matters, we'll update the date at the top and tell account holders by email.